QUALITY, WELL -SUPPORTED.

Since 1983, Lloyd Flanders has created a reputation for excellent products and customer satisfaction. We will be a liaison between you and Lloyd Flanders to assure you the highest level of customer satisfaction and support. This warranty covers all defects in workmanship or materials of your Lloyd Flanders product for the original owner. All warranty coverage begins with the original retail purchase date.
      • Frames and finishes are warranted for a period of three years.
      • Fabric and cushions are warranted for a period of one year.
      • Stone tops are warranted for a period of one year. 

This warranty applies only to residential use of the Lloyd Flanders products. This warranty gives you specific legal rights. All other warranties, including the warranties of merchantability and fitness for a particular purpose, are expressly disclaimed. This warranty is effective on product purchased at retail after September 1, 2014.

Maintenance

Proper maintenance of your product is required to support the benefits of this warranty. This includes but is not limited to the owner's annual inspection of the frames and touch-up of any minor damage of the product. This warranty is voided in the event that there are indications of abuse or neglect to the furniture.

Service

For service under this warranty contact Uptown Sebastian. You will need to provide the proof of purchase receipt including the date of purchase. You will also be required to provide photographs of the product so we can submit the images and the your service case to Lloyd Flanders.

Review

Lloyd Flanders will review your warranty claim and determine the most appropriate corrective action. Lloyd Flanders will repair or replace any part of the product or the entire product at our sole discretion if it is determined that the product is defective in material or workmanship. Repair or replacement will be at no charge to you.

FREQUENTLY ASKED QUESTIONS

Can I leave my furniture outside?

Yes! Our products are designed and crafted to endure the outdoor environment. We recommend regular cleaning and maintenance to ensure that your furniture can be enjoyed for generations.

Can I repaint my furniture?

Lloyd Loom® wicker furniture can be repainted if needed, and touch-up paint is available for purchase. We do not recommend painting Woven Vinyl furniture.

How do I clean my cushions?

Our cushions and pillows are made to stand up to the elements, so you don’t need to remove the covers for cleaning. Cushions upholstered in Sunbrella® or other solution-dyed acrylic fabrics may be cleaned with one cup of chlorine bleach diluted in one gallon of water with a small amount of mild detergent. Do not use bleach on printed fabrics. Test the cleaning solution in a small inconspicuous area first. Saturate a cloth or soft brush with the solution. Scrub the entire cushion and rinse well with clean water and let air dry. Printed fabrics may be scrubbed with a solution of mild detergent and warm water. Test in a small inconspicuous area first. Saturate a cloth or soft brush with the solution. Begin scrubbing the cushions, one small area at a time. Rinse well with water, let cushions air dry. Printed polyester fabric may be scrubbed with a solution of mild detergent and warm water. Do not use bleach on printed polyester fabrics. Rinse and air dry. Do not put cushion covers in dryer or send out to dry cleaners. This will void the warranty.

How do I remove mildew from cushions?

For cushions upholstered in Sunbrella® or other solution dyed acrylic fabrics, mix one gallon of distilled water, one cup of chlorine bleach and a squirt of dish detergent (check detergent label first to make sure it does not contain ammonia). Do not use bleach on printed fabrics.

Can my furniture be pressure washed?

Pressure washing is not recommended for any of our furniture. Lloyd Loom and Woven Vinyl furniture should be gently cleaned with a soft brush or sponge.

How do I make a warranty claim?

For warranty service, please email us with the proof of purchase receipt including the date of purchase. You are also required to provide photographs of the product so we can submit the claim to Lloyd Flanders on  your behalf. We will work with Lloyd Flanders directly to assure you, the consumer, the highest level of customer satisfaction and support.

Can I buy furniture directly from Lloyd Flanders?

Lloyd Flanders furniture is available through fine specialty and furniture retailers across the nation and do not sell directly to consumers. Uptown Sebastian is an authorized Lloyd Flanders retailer.

What is loom wicker actually made of?

Lloyd Flanders wicker is woven from a cellulose fiber that's twisted into a sturdy cord, wound onto spools, then fed into our looms to weave the Lloyd Loom® fabric. A unique feature of Lloyd Loom is the use of fabric stakes made from aluminum that's encased in loom fiber. These stakes are woven vertically into the fabric for enhanced stability and durability.

The hangtag on my furniture says to register online, but the link isn't working. What do I do?

Lloyd Flanders recently changed their warranty process to simplify things for the end customer. You no longer need to register your product for the warranty to apply. The warranty is valid from the date of purchase. Please keep a copy of the receipt in case an issue arises.